Drum Corps International (DCI) has developed into a powerful, nonprofit, global youth activity with far-reaching artistic, educational and organizational influence. Through the annual DCI Tour and World Championships, Drum Corps International provides entertainment to millions through live performances and nationally broadcast events. Drum Corps International is Marching Music’s Major League™.

Location: Regional Event Locations (Multiple Locations)

This is a seasonal part-time position in the late June through mid-August time range. As we have events throughout the US, we are looking to regionalize this role as much as possible to minimize travel.

California Tour:

6/28/2024- Corps at the Crest- Student Edition- Walnut, CA
6/29/2024- Corps at the Crest- Walnut, CA
6/30/2024- Western Corps Connection- San Bernardino, CA
7/5/2024- MidCal Champions Showcase - Fresno, CA
7/6/2024- DCI West- Stanford, CA
7/12/2024- Riverside Open- Riverside, CA

Texas Tour:

7/16/2024- DCI Abilene- Abilene, TX
7/16/2024- DCI Hutchinson- Hutchinson, KS
7/16/2024- DCI Broken Arrow- Broken Arrow, OK
7/18/2024- DCI Denton- Denton, TX
7/18/2024- DCI Central Texas- (TBD)
7/19/2024- DCI Houston- Houston, TX
7/22/2024- DCI Mesquite- Mesquite, TX
7/23/2024- DCI McKinney- McKinney, TX

East Coast Tour:

7/27/2024- Bushwackers Invitational- Mt. Olive, NJ
7/30/2024- DCI Annapolis- Annapolis, MD
7/31/2024- DCI Glassboro- Glassboro, NJ
8/2 and 3/2024- DCI Eastern Classic- Allentown, PA
8/5/2024- DCI Lake Erie- Edinboro, PA

Role Responsibilities:

The Seasonal Ticket Staff position is at various locations throughout the country to provide customer support in the box office and entry gates at our events. In addition, you will work closely with other organizational personnel as necessary.

Individuals must be highly motivated and have experience in customer service.

This position reports directly to the Ticketing Manager.

Essential Duties and Responsibilities

Arrive promptly at the designated box office location to help with the preparation of the box office for sales.
Assist with event walk-up sales and answering various questions
Assist customers with purchase decisions – finding the best seat in the customer’s preferred price range
Troubleshoot any issues that customers are experiencing accessing their tickets on their mobile devices.
Resolve customer conflicts with guidance from the On-site Ticket Office Manager.
Ascertain and resolve customer concerns, requests, and/or complaints in a timely, courteous, and informed manner
Maintain a positive attitude and a genuine interest in helping others
Contribute to the environment of the box office in a manner that is conducive to customer service, sales promotion, safety, and quality of work life
Perform other duties as required.

Experience

Previous customer service needed
Box office experience preferred
Willingness to travel – potentially 3-5 days consecutively
Highly motivated self-starter, a hard worker with a high energy level; a “doer” with a willingness to work hands-on in assisting customers and staff
Strong verbal skills
High School diploma required

Other Information about the Position

Training session in early June is required. Can be done virtually if located outside the Indianapolis area.
Candidate will be required to have a clear background check for the position. This background check will be provided at DCI’s expense.
Candidate will be required to take SafeSport Certification Training also provided at DCI expense. If you already have the Core certification, a copy of your certificate can be provided.
Compensation is $250 (before taxes) per event
Potential opportunity for growth by becoming an On-Site Ticket Office Manager
Travel and hotel expenses, if needed, are covered by DCI
4 (four) complimentary tickets to use at various DCI-Operated events

Drum Corps International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.