The USGA is a mission-based golf organization whose purpose is to unify the golf community through handicapping and grassroots programs; to showcase the game’s best talent through the U.S. Open, U.S. Women’s Open and 13 other national championships and our museum; to provide unbiased global governance with The R&A through the playing, equipment and Amateur Status rules; and to advance issues important to golf’s future, with a focus on driving sustainability, accessibility and inclusion. As a nonprofit association, our work and our team are driven to act for the good of the game. The USGA’s headquarters are located in Liberty Corner, NJ, with a recently opened campus in Pinehurst, NC. For more, visit usga.org. 

About this role: 

• The USGA is excited to open a Gift Shop on our newly opened Pinehurst, NC campus, within the USGA Experience and World Golf Hall of Fame. The Coordinator, Retail Operations will support the Manager, Retail in running the day-to-day operations of the Gift Shop. The Coordinator will work cross-functionally to provide superior customer service to fans and customers. This is a full-time role based at our Pinehurst, NC headquarters and will require working some weekends, holidays and occasional nights.

What you'll do:

• Deliver exceptional customer service to all Gift Shop guests, driving repeat visits and long-term brand loyalty
• Assess customer needs and provide solutions, offering in-depth product knowledge
• Utilize upselling techniques to increase store sales, and working as a team to achieve sales goals
• Manage point-of-sale, including processing payments, returns, exchanges, and ensuring all products are priced accordingly
• Maintain a tidy shopping environment and welcoming atmosphere
• Manage inventory, including receiving products and confirming accuracy, monitoring inventory levels, completing bi-weekly and monthly inventory procedures, pilferage, and placing special orders
• Represent the USGA with professionalism and enthusiasm
• Provide support for other USGA events as needed

Where you'll be: 

• This is a full-time role based at our Pinehurst, NC headquarters and will require working some weekends, holidays and occasional nights.

What you bring:

• Bachelors degree or equivalent experience
• 2+ years of professional retail experience
• Excellent customer service skills
• Proficiency in Microsoft Office, NetSuite, and Square Point-of-Sale
• Strong problem solving and conflict resolution skills
• Ability to work overtime as needed, particularly between April - June
• Ability to lift 20-40 pounds independently
• Knowledge of golf industry vendors and products is a plus
• Positive team player with an ability to motivate, manage, and work with others

What the USGA brings: 

• Comprehensive medical, dental, and vision benefits, including a zero cost medical plan offered for all full-time employees
• Retirement plans, with up to 10% annual USGA contribution
• Suite of programs to promote physical, emotional, and financial well-being
• Generous bank of paid time off, plus the week between Christmas and New Years Day off
• Off-site team building events
• Professional development opportunities

The USGA is an equal opportunity employer. Our organization believes we are stronger by embracing our diverse backgrounds and perspectives, promoting equity so all teammates can excel and grow in their careers, and fostering experiences to drive inclusion in our workplace and game. Golf is a game for everyone, and you are always welcome.