Responsible for the operational and related on-site operations for the Ticket Operations Department. Oversee the day to day operations of the Ticketing Department with an emphasis on database/reporting management, strategic goals, and management of team. Serve as a primary liaison with events and other TOUR departments.

QUALIFICATIONS

• Bachelor’s degree in Business or a related field required
• Ten to fifteen years related experience required, with a minimum of 5 years of experience in in the computerized ticketing industry or related field. Proven management/leadership experience is also required
• Archtics and Ticketmaster ticketing systems experience required
• Salesforce CRM experience preferred, but not required
• Excellent communication, problem solving, and presentation skills required
• Experience with reporting and business intelligence tools required, as well as, familiarity with accounting procedures and principles

RESPONSIBILITIES/DUTIES

• Consult and lead day to day management of strategic planning and overall tournament ticket operations with respect to on site operations and fulfillment
• Collaborate with Senior Management on the development of long-term and short-term pricing and tournament event strategic goals for the department
• Assist Senior Management in developing an implantation strategy and methodology for tracking departmental goals
• Manage and implement ticket price strategy across all Championship Management
• Collaborate with TBA and Co-Sanction events in strategy and new initiatives and customer service
• Serve as a liaison with Ticketmaster for all technology, operations, marketing and live analytics product solution
• Oversee on-site activations of third-party integrations with ticket system including CRM, reporting, added value, mobile and RFID technologies
• Oversee on site ticket operations and team
• Collaborate with various business units in developing the consumer journey in-venue experience
• Assist department with Fan Journey enhancements including PGA TOUR App coordination and on-site marketing
• Support the Customer Service Program working alongside National Sales Team, with guidance and assistance in execution of this program
• Review and execute ticket operations/products against the tournament ticket marketing strategy to be responsive to changes within that strategy
• Develop and encourage staff to pursue new tasks and challenges related to overall departmental goals and objectives
• Contribute to departmental operations, including staffing, budget management/ cost containment, and internal communication
• Special projects or other duties as assigned
• Contribute to the development/manage ticket analytics for tracking of ticket sales, revenue and attendance, as well as support and research on the commission reporting process for sales activity, including transaction classification and review