Overview

The Event Manager will manage the event planning and execution of conferences, trade shows, meetings, exhibitions, social events, and special projects to achieve business objectives.

The successful candidate will develop and manage a comprehensive events operation plan for all setup tasks, floorplans, estimates, and gather intel on construction of exhibits, displays, and events, as well as oversee vendors and service providers to meet event expectations and goals.

The successful candidate will also be required to quickly develop knowledge of the venue, convention services operations, and partner services needed to successfully execute the events. In addition, the Event Manager will work closely with several departments including Sales, Marketing, Facility Operations, Security, Finance, Human Resources, Venue Partners, and Stakeholders to strategically plan and successfully execute all event activity.

This role will pay an annual salary of $40,000 to $55,000.

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).

Position expires 07/01/2024.

Responsibilities

• Acts as the central contact during all phases of event management for clients and contractors of the Center and will be tasked with acquiring and disseminating event and venue related information.
• Receives, assembles, and distributes event information via resumes to the team members to facilitate efficient and satisfactory completion of client requirements.
• Provide leadership and guidance for event personnel.
• Oversees and manages all event-related services provided by the venue to ensure that our clients’ expectations are met.
• Ensure team members and clients are familiar with safety and emergency procedures during events.
• Coordinate and utilize the event records management system for all phases of event planning and operation.
• Works with team members to develop and maintain a positive customer service level.
• Handles the coordination of specific events with respect to Event Work Orders and Event Change Orders to ensure that all extra billable items are passed through to the Finance Department.
• Ensure all clients and contractors are familiar with building policies, procedures, rules, and regulations and that they are properly and appropriately enforced for events directly assigned.
• Provides on-floor management of Center event-related services and ensures that all requirements are carried out according to the Show Manager’s needs.
• Set up and coordinate all primary and pre-event meetings with client team and staff.
• Provides a complete schedule and record for all show related activity on-site via the resume.
• Experience with budget management and maintain strong vendor relationships.
• Conduct pre, during and post walkthroughs to ensure cleanliness, proper setup and safety requirements are met.
• Guide clients in preparation of events by interpreting and explaining contract provisions, policies and procedures.
• Provide exceptional service to current and future clients to ensure successful events.
• Constant communication with clients in order to plan and organize all event related logistics.
• Ensure that daily post reports are sent out to team members during load-in, event days and load out.
• Proficient in forecasting, financial management, and database management to prepare event estimates.
• Prepare post event settlement in coordination with the finance department in a timely manner.
• Other duties and responsibilities as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE:

• Bachelor’s degree from four-year College or university in Event Management, Hospitality Management, or Business.
• Two to three years of event management experience or related public relations, hospitality management, business, or related industry.
• Working knowledge of the principles of facility management, services and equipment for a similar facility.
• Experience with budget preparation and control.

SKILLS AND ABILITIES:

• Strong interpersonal, organizational and customer service skills required.
• Excellent oral, written, and presentation skills.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Problem-solving and communication skills.
• Knowledge of operational characteristics of events
• Knowledge of crowd management and control techniques
• Knowledge of principles of supervision, scheduling, and training employees
• Knowledge of fire and public safety regulations.
• Knowledge of A/V equipment and electronic systems in public assembly facilities

COMPUTER SKILLS:

• Demonstrated proficiency with Microsoft Office Suite (MS Word, MS Excel, MS PowerPoint and MS SharePoint and MS Outlook)
• Knowledge of Ungerboeck, Social Tables, AutoCAD, Vector or a related event management and design software programs.

CERTIFICATES, LICENSES, REGISTRATIONS:

• Certified Meeting Professional Certification (CMP) is plus, but not required.
• Possession of, or ability to obtain, a valid drivers’ license.