Overview

Box Office Attendants will understand and operate the Paciolan ticketing system, and provide excellent customer service to all guests and the Mullins Center.

They must know and understand each event, its seating charts, and configurations of the Mullins Center.

This role will pay an hourly wage of $15 per hour.

For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

job expires 8/31/2024

Responsibilities

• Know and understand the operations of the Paciolan ticketing system
•  Familiarize yourself with each event (ticket prices, discounts, restrictions, reserved or general admission seating, etc.)
• Know and understand seating charts and configurations of the Mullins Center
• Perform transactions for all events on the ticketing system with efficiency and accuracy
• Collect proper currency or credit card amount for purchase of ticket(s) as well as give back proper number of
  tickets and correct change
• Communicate and satisfy patrons with world class customer service
• Operate phone and address call in patrons’ requests for information
• Reconcile all monies received from ticket sales
• Maintain confidentiality
• Additional duties may be assigned by Box Office Manger

Qualifications

• Ability to multitask in a fast‐paced environment
• Familiarity with Windows based computers
• Possess excellent customer service skills
• Experience working with the public and cash
• Ability to work independently and as a productive member of a team
• Must be able to work a flexible schedule including nights and weekends
• Must be able to work in a loud noise environment
• Must be over 18 years or older
• Strong verbal communication skillsin the English language (Spanish is a plus)
• Proven ability to work well with all levels of management
• Strong analytical and problem‐solving skills

*The Univeristy Of Massachsuetts Amherst prohibits its current employees (excluding students) from being employed in any postion with OVG at this location.