Company Overview:
FanGate Solutions is a customer service driven company here to provide live entertainment and sports venues with a professional team of trained event day staff. Our philosophy is to treat our client’s fans like our own with a knowledgeable, reliable, and fan friendly team. We are looking for eager, highly motivated, and friendly individuals aspiring to work in the sports and entertainment industry and are willing to travel.
Event Overview:
You will be working at the Overland Expo WEST in Flagstaff, AZ. As an Event Intern at FanGate Solutions for this event, you will have the opportunity to gain experience in ticket sales, camping and media check-in, event management, and guest services. Interns will receive training on: giving top notch customer service to exceed our client’s expectations and increase attendees overall experience, ticket software training, fostering business relationships and defusing customer issues.
Responsibilities:
- Aid guests with accurate event and promotional information
- Selling and/or picking up event tickets
- Assist with camping check-in, credential pickup for media, instructors, and presenters
- Operate parking sales and check-in for entry
- Provide problem solving techniques to assist all customer inquiries and concerns
- Represent FanGate Solutions and its clients in a professional and ethical manner
- Punctual and self-motivated with an attention to detail
- Communicate all pertinent information with clients and guests
- Provide & maintain the highest level of customer service to clients and guests
- Perform other duties & responsibilities as assigned by managers
Qualifications and Requirements:
- Willing to travel to local and/or out of state venues
- Ability to work untraditional hours including weekends, evenings and some holidays
- College student majoring in advertising, marketing, sport management, or related fields is a plus
- Eager to start & build a career in sports and live entertainment
- Ability to deliver exceptional service by anticipating the guests’ needs and resolving issues in a timely and professional manner
- Strong interpersonal skills that complement a team-oriented work ethic
- Ticket sales experience is a plus
- Must be neat and presentable at all times
- Must be able to pass a background check
- Must be 18 years of age or older with at least a high school diploma or GED
Pay and Schedule:
Pay is $17.40/hr.
Thursday, May 16th: 7a - 6p
Friday, May 17th: 7a - 5p
Saturday, May 18th: 7a - 5p
Sunday, May 19th: 7a - 3p
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
